Refund Policy

At ZERAVONITH, we strive to ensure our customers are completely satisfied with their purchases. This Refund Policy is designed to offer clarity on the situations under which refunds are applicable and how they are processed.

Eligibility for Refunds

Refunds are typically approved under the following circumstances:

• The product received is defective or damaged.
• The product does not match its description on our website.
• The product was not delivered within the promised timeframe.

Refund Process

To initiate a refund request, please follow these steps:

• Contact our customer support team at [email protected] with your order details and the reason for refund.
• Include any relevant photos or documents to support your claim.
• Our team will review your request and respond within 5-7 business days.

Exceptions

Refunds may not be granted in the following situations:

• Change of mind after purchase if the product is as described and undamaged.
• Products returned without authorization.
• Products that have been tampered with or modified post-delivery.

Additional Information

Refunds are processed using the original payment method. Please allow up to 10 business days for the refund to be reflected in your account. For any further questions or clarifications, contact our customer service team at [email protected].

We appreciate your understanding and cooperation and thank you for choosing ZERAVONITH.